5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in mind of exactly what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that almost all security guard businesses are capable of providing the service that property managers want, but too often do not because of a lack of ongoing quality management procedures.
Security guard businesses are unlike any seller a home supervisor usually hires. If you hire a painter, then you can see whether or not they do their tasks by taking a look at the walls. But when you hire a security guard business, how often can you see if the guard organization is doing their job including running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your defenses. In most instances they probably are, but it’s crucial to employ a method of verification and quality management to make sure that problems connected with the lack of performing these tasks do not start to happen.
In this guide we’ll discuss five (5) easy actions to improving your safety guard service and attaining everything you imagine as your ideal keyholding hertfordshire.
Display Your Guards Qualifications
In many states, guards are mandated to have a predetermined amount of training before they can start working as security guards. If your state is one of those states, make sure your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security company and ask yourself does it seem adequate.
Additionally, is your security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they are, they should be providing you with verifications. Otherwise, why?
Another excellent method to screen if the guard is a fantastic fit for your property is to conduct a brief”interview” to get a feel for the guard and to explain your expectations. This initial conversation can tell you a good deal on what to expect from that shield and it gives you a chance to request another shield if you feel it is essential.
Evaluate Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces each shield to the business itself, in many cases the shield’s orientation to his assigned land isn’t quite as complete. We call the orientation to the assigned land”Website Specific Training”. Find out what your site specific training looks like:
• Does it happen at your premises?
• Who does the training?
• How long is each new officer educated?
• How long does the security company double bank?
• How thoroughly are your article requests explained?
Determine the response to each of these questions and make sure they match what you feel is sufficient. You should even think about sitting in on your safety guard company’s orientation and your site special training to get an understanding of what goes on preparing a shield to work in your premises.
Protect supervision is one of the more important factors of good security guard service. When security businesses provide poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the guard to understand and better understand their responsibilities. When the guards are not being supervised, they start to feel their work isn’t important and they start to find themselves as less of a region of the security team. When guards do not feel like part of your team it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract doesn’t demand on-site supervision, how does your security guard company remotely oversee its defenses? Outside of the Standard security company field manager spot checks, the 2 methods of remote supervision that prove most successful are:
In case your guards must produce rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of tracking the guards while they are on your premises. These monitoring systems permit the security guard business to monitor the time and log the action of the guards while they are making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports which empower the safety guard company to quickly get an understanding of if the guard is making rounds. The property manager should also be given with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we have found that having a method for guards to check in regularly with the safety guard company provides a method of making sure each guard is secure and alert. By having guards check-in regularly with the safety guard business, at least every 30 minutes, guards feel their security is important and being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are almost always good ways of finding out just what is happening with your safety while you are not there. During these inspections, make sure to ask your safety guards questions about their responsibilities and duties to make sure they know their tasks. In fact, we suggest having your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when choosing a security adviser be sure the adviser isn’t really a security guard business. If that’s the case, your audit is guaranteed to develop problems with your existing security guard business.